Frequently Asked Questions

MOQs depend on the product and the factory. We always negotiate the lowest feasible MOQ for you, and where possible we consolidate smaller quantities to help you get started.

Yes. We support trial and pilot orders so you can validate quality and demand before committing to full production.

Yes. We consolidate goods from several suppliers into a single shipment to reduce your freight cost and simplify logistics.

A supplier shortlist typically takes 3-7 working days. Production lead times depend on the product and quantity, usually 20-45 days, plus shipping transit.

Absolutely. We arrange samples from shortlisted suppliers so you can review quality, materials, and finish before production.

Sample and courier costs are usually covered by the client. Many factories deduct sample fees from the first bulk order once you proceed.

We check business licenses, registered capital, production capacity, and certifications, and we visit the factory in person when required.

We prioritise genuine manufacturers to avoid extra markups, but we will work with reputable trading partners when it genuinely benefits your order.

An audit covers the quality management system, production capacity, equipment, workforce, and compliance, giving you a documented basis for a long-term relationship.

We inspect against standards agreed with you (typically AQL), covering dimensions, function, appearance, packaging, and labeling, with detailed photo and video reports.

We can inspect at multiple stages: initial production, during production (in-line), and pre-shipment before the goods leave the factory.

We work with the factory to rework, replace, or renegotiate before shipment, so issues are resolved while you still have leverage.

Yes. If you have finished designs and specifications, we coordinate tooling, samples, and production to manufacture your product to spec.

Yes. For ODM projects we help develop the product with you, from concept and materials to samples and finished goods.

We manage private label, logo printing, custom colors, and retail-ready packaging as part of OEM and ODM projects.

Terms vary by supplier and order size. We help negotiate secure, balanced payment terms that protect your interests.

We use transparent pricing, either a service fee or an agreed commission, confirmed upfront with no hidden charges.

Sea, air, and rail freight, plus consolidation. We recommend the option that best fits your budget and timeline.

Yes. We coordinate export paperwork and work with your freight forwarder or customs broker at destination.

We regularly ship to GCC countries, North Africa, and Latin America, and can arrange delivery to most destinations worldwide.